At DropX Marketing, we are committed to providing professional digital marketing services tailored to our clients' goals. Since our services may involve campaign planning, creative work, advertising budgets and third-party platforms, our refund policy is based on the stage and nature of the service.
If a client cancels a service before any work or campaign execution has started, the unused amount may be eligible for a refund after applicable deductions, if any.
Once work has started — including strategy development, campaign setup, creative production, profile optimization or other agreed services — the amount related to work already completed is non-refundable.
3
Advertising & Campaign Budget
Once an advertising campaign has been launched or the client's advertising budget has been committed or spent on platforms such as Google, Meta or YouTube, that amount is
non-refundable.
Note: Ad budgets are committed directly to third-party platforms and cannot be recalled once deployed.
4
Unused Advertising Budget
If any advertising budget remains unused, the unused amount may be returned to the client after deducting applicable service fees or other agreed charges.
Payments for services that have been fully delivered or completed are non-refundable.
Payments made to third-party platforms, advertising networks or service providers are subject to their respective policies and may not be refundable once charged.
Digital marketing results can vary depending on the platform, audience, competition, budget and other external factors.
DropX Marketing does not guarantee a specific number of views, followers, downloads, leads, customers, sales or rankings unless specifically agreed in writing.
Refund requests should be submitted through our official contact channels with the relevant order or campaign details.
Approved refunds will generally be processed within 7–10 business days, depending on the payment method and banking or payment provider.
Refund eligibility will be determined based on the service agreement, campaign status, work completed and amount already spent or committed.